Here's a timeline of developments in generative AI since the public launch of ChatGPT and their impact on travel: ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

As tech companies launch agentic AI that can execute tasks as well as generate content and reason, banks are putting frameworks and controls in place to start taking advantage.

In late 1999 the online fashion startup Boo.com launched its website, which featured a virtual shopping assistant. The avatar ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

This AI expert shares insights on why AI hasn't reached its full potential in trading applications and why relying on a single LLM isn't the solution.

Capital One has unveiled a new AI agent that dealers and customers can use to streamline the car-buying experience, enabling ...

AI is getting smarter when it comes to real estate. Here's a look at some of the newest ways it is being used.

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

The agents can exist in the background as an assistant that steps in to help, or as a chatbot that users instruct ... On consumer devices, future versions of virtual assistants like Siri and ...

While AI chatbots like Maia enhance efficiency, they may lack the personal touch, market insights, and legal expertise human agents provide ... to handle virtual interactions and write listing ...