The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...

The rise of AI-powered social services will mean walking a difficult tightrope between democratizing access to resources and ...

Salesforce's Agentforce uses AI to optimize order support, cut costs, and deliver personalized customer experiences for retailers worldwide.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

Agentic AI can understand, decide, and act independently - which could change the fundamental nature of customer engagement ...

A local graphic design and web development firm has launched an AI-powered chatbot service for Bermuda. SJD World founder and ...